Welcome to Blue Ocean Pool Villa. By reserving, booking, or staying at our luxury villas in Pattaya, Thailand, you acknowledge and agree to abide by the following terms, conditions, and villa policies. Please read these terms carefully prior to completing your reservation.
1. Reservation & Payment Policy
All villa reservations must be confirmed with an advance deposit or full prepayment via our authorized payment channels, bank transfer, or secure online gateway. A reservation is only confirmed once you have received written confirmation and booking voucher from Blue Ocean Pool Villa.
- Direct Bookings: A minimum advance deposit of 50% is required at the time of reservation to secure your selected dates.
- Balance Payment: The remaining balance must be cleared upon check-in or at least 7 days prior to arrival depending on season.
- Accepted Currency: All rates are quoted in Thai Baht (THB) and are inclusive of standard local taxes and service fees unless stated otherwise.
2. Check-In & Check-Out Procedures
To ensure our luxury villas are impeccably prepared, deep-cleaned, and sanitized for arriving guests, the following standard times apply:
- Check-in Time: From 14:00 PM (Thailand Standard Time).
- Check-out Time: Strictly by 11:00 AM.
- Identity Verification: All adult guests must present a valid government-issued passport or national Thai ID card upon check-in in compliance with Thai immigration and hotel regulations.
- Late Check-Out: Late check-out is subject to villa availability and may incur an additional charge (50% of the daily rate until 18:00 PM; full daily rate after 18:00 PM).
3. Security Deposit & Damage Policy
A refundable security deposit of THB 3,000 to THB 10,000 (depending on villa size) is collected upon check-in in cash or via credit card pre-authorization. This deposit will be refunded in full upon departure following a joint villa inspection, provided:
- No property, electronics, smart systems, or furnishing damage has occurred.
- No excessive mess or deep-cleaning requirements exist beyond standard housekeeping.
- All villa keys, access fobs, and remote controls are returned intact.
- No violation of villa rules (such as indoor smoking or undeclared extra guests) has occurred.
4. Cancellation & Refund Policy
We understand that travel plans may change unexpectedly. Cancellations and modifications are governed by the following schedule:
- Standard Cancellation: Cancellations made 14 days or more prior to the scheduled check-in date will receive a full refund minus a 5% administrative and transaction fee.
- Late Cancellation: Cancellations made within 7 to 13 days of check-in will forfeit 50% of the total booking value.
- No-Shows & Cancellations within 7 Days: Non-refundable under all standard circumstances.
- Peak Holiday Seasons (Songkran, Christmas, New Year): Bookings during peak holiday periods are strictly non-refundable and non-transferable once confirmed.
5. Private Swimming Pool & Safety Regulations
Each of our private villas features a swimming pool maintained to international sanitization standards. For the safety of all guests:
Safety Notice: There is no lifeguard on duty at private pool villas. Swimming and pool use are strictly at your own risk. Children under 12 years of age must be accompanied and supervised by a responsible adult at all times when in or near the pool area.
- Glass bottles, glassware, and sharp items are strictly prohibited in and around the swimming pool perimeter to prevent injury and pool liner damage. Acrylic drinkware is provided for poolside enjoyment.
- Diving, running, or reckless horseplay on wet pool decks is strictly forbidden.
6. Villa Conduct, Quiet Hours & Neighborhood Harmony
Blue Ocean Pool Villa is nestled in an exclusive, serene enclave of Pattaya. To preserve the peaceful environment for fellow guests and neighboring residents:
- Quiet Hours: Strictly observed between 22:00 PM and 08:00 AM. Outdoor speakers, high-volume audio, karaoke systems, and loud gatherings must be concluded or transitioned indoors at conversational volume by 22:00 PM.
- Strictly Non-Smoking Indoors: Smoking of tobacco, cigars, or electronic cigarettes is 100% prohibited inside villa bedrooms, living rooms, and indoor bathrooms. Dedicated outdoor smoking zones with ashtrays are available on garden terraces and balconies. A deep-cleaning fee of THB 5,000 will be automatically charged if indoor smoking occurs.
- Illegal Substances & Prohibited Items: The possession or use of illegal narcotics, weapons, fireworks, or commercial events without prior management authorization is strictly prohibited and will result in immediate termination of the stay without refund, and potential reporting to local authorities.
7. Maximum Occupancy & Additional Guests
Each villa has a designated maximum guest capacity based on bedroom configurations and safety codes. Only guests registered during check-in are permitted to stay overnight. Additional visitors must be declared to villa management in advance, and extra-bed / extra-guest fees will apply where applicable.
8. Pets Policy
While we love animals, in order to maintain hypoallergenic comfort and superior cleanliness for all visitors, pets are only permitted in designated pet-friendly villas with prior written approval from management and payment of a pet sanitation fee.
9. Limitation of Liability & Guest Valuables
Electronic in-room digital safety deposit boxes are provided in master bedrooms for passports, jewelry, and cash. Blue Ocean Pool Villa accepts no liability for loss, theft, or damage to personal belongings left unattended on the premises or in rental vehicles. Guests are strongly advised to secure comprehensive travel and medical insurance.
10. Governing Law & Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of the Kingdom of Thailand. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Chonburi Province, Thailand.
11. Inquiries & Customer Support
If you have any questions regarding these terms, your upcoming reservation, or require special concierge accommodations, please contact our guest management team:
- Property: Blue Ocean Pool Villa, Pattaya, Chonburi, Thailand
- Email: reservations@blueoceanpoolvilla.com
- Phone / WhatsApp: +66 (0) 81 234 5678
- Front Desk Hours: 08:00 AM – 20:00 PM Daily